Privacy Policy

1. Provider and scope

LogicTrack is provided by Tailored Logic LLC (“Tailored Logic,” “we,” “us,” or “our”). This policy describes how we process information when authorized users visit logictrack.app, create an account, use the LogicTrack application, connect an integration, or request support.

Provider mailing address: [TAILORED LOGIC LLC MAILING ADDRESS]. Privacy contact: [email protected].

2. Information we collect

• Account identity, sign-in provider, contact details, and authentication metadata.
• Company membership, role, location scope, and access-control records.
• Equipment, inventory, identifier, QR, custody, reservation, maintenance, report, and audit records submitted by or for a Company.
• GPS coordinates, provider timestamps, tracker metadata, and related position history when a Company connects a supported tracking provider.
• Integration configuration and records supplied by connected services such as LogicDesk or Trak4.
• Technical logs, device/browser data, security events, diagnostics, and support messages.
• Subscription and billing status supplied by the payment provider. LogicTrack does not receive complete payment-card numbers.

3. How information is used

We process information to provide and secure LogicTrack; isolate Company data; perform authorized equipment workflows; operate integrations; prevent abuse; diagnose failures; provide support; administer subscriptions; comply with law; and improve product quality. We do not sell personal information.

4. Company data and tenant ownership

As between Tailored Logic and the subscribing Company, the Company retains its rights in the operational data it submits to LogicTrack. The Company controls which authorized users may access its workspace and is responsible for the legality, accuracy, and retention requirements of its data.

5. Location and address data

When Map & GPS history is opened, LogicTrack may send latitude and longitude to Google Maps to request a human-readable address. The returned address is displayed for that request and is not stored in the LogicTrack database. The original GPS evidence remains in the Company’s tracking history according to its configured retention and applicable requirements.

If you are a worker whose employer uses LogicTrack: your employer, not Tailored Logic, decides what equipment is tracked, whether tracking is associated with a person or job, and what notice or consent it provides you. We process that information on your employer's instructions. Requests to access, correct, or delete records inside a Company workspace should go to your employer first; we will refer such requests to them.

6. Service providers

We use service providers to operate LogicTrack, including Google Cloud for application infrastructure, Firebase Authentication for sign-in, Google Maps for optional address lookup, Trak4 when connected by a Company, and payment, email, monitoring, and support providers selected for the service. Providers process data under their own terms and our applicable agreements.

7. Retention and deletion

We retain information while an account or subscription is active and as reasonably needed for service delivery, security, backups, dispute resolution, and legal obligations. Company-configured retention may apply to specific operational records. Some deleted data may remain in protected backups for a limited period before scheduled expiration.

8. Security

We use administrative, technical, and organizational safeguards designed to protect information, including authentication, role-aware access, tenant isolation, encryption in transit, managed cloud infrastructure, and security logging. No system is guaranteed to be completely secure.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information. A Company administrator may also manage users and operational records within the product. Submit privacy requests to[email protected]. We may verify identity and authority before completing a request.

Our role. For information a Company submits to its workspace, that Company determines the purposes of processing and we act on its instructions. For account registration, billing, security, and support information, we determine the purposes ourselves. Where a request concerns data inside a Company workspace, we will refer it to that Company and assist as required.

State privacy rights. Residents of certain states, including California, Colorado, Connecticut, Texas, Utah, and Virginia, may have additional rights regarding personal information, including the right to know, correct, delete, obtain a portable copy, and appeal a denied request. We do not sell personal information and do not share it for cross-context behavioral advertising. We will not discriminate against you for exercising these rights. To appeal a decision, reply to our response and we will review it.

10. Children and international use

LogicTrack is a business service and is not directed to children under 13. Information may be processed in the United States and other locations where our providers operate, subject to applicable safeguards.

11. Changes

We may update this policy as LogicTrack changes. We will post the revised effective date and provide additional notice when required by law.